Refund Policy

Legal disclaimer

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At Orbit | Business Support & Growth Lab (“Orbit”, “we”, “us”, “our”), all sales are final. By purchasing our services, you acknowledge and agree to the terms outlined in this Refund Policy.

No Refunds Policy

Due to the nature of our services, we do not offer refunds under any circumstances.

This includes, but is not limited to:

Digital marketing services
Consultations and strategy sessions
Audits, reports, and documentation
Ongoing or one-off support services
Subscription-based or packaged services

Once payment has been made, it is non-refundable, regardless of usage, satisfaction, or outcome.

Rationale

Our services involve:

Time allocation
Strategic planning
Professional expertise
Digital resources and preparation

Once work has commenced—or time has been reserved—these resources cannot be recovered. For this reason, refunds are not possible.

Client Responsibility

It is the client’s responsibility to:

Review service descriptions carefully before purchasing
Ask questions prior to booking or payment
Ensure the service meets their needs and expectations

We are always happy to clarify details before a purchase is made.

Exceptional Circumstances

We do not issue refunds for:

Change of mind
Lack of engagement or participation
Delays caused by the client
Dissatisfaction with subjective outcomes
Business performance or results

All services are delivered in good faith and with professional care.

Statutory Rights

This policy does not affect your statutory rights under UK consumer law where applicable. However, where services are digital, bespoke, or time-based, the right to cancel or receive a refund may be limited once delivery has begun.

By proceeding with payment, you expressly agree to waive any right to a refund where permitted by law.

Contact

If you have any questions regarding this Refund Policy, please contact:

Orbit | Business Support & Growth Lab
Email: makeba@orbitsupportlab.com