Privacy Policy

Last updated: 28th December 2025

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At Orbit | Business Support & Growth Lab (“Orbit”, “we”, “us”, “our”), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

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1. Information We Collect

We may collect and process the following types of personal information:

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a) Information You Provide Directly

• Name

• Email address

• Business name

• Billing address

• Payment details (processed securely via third-party payment providers)

• Any information you submit through contact forms, booking forms, or consultations​

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b) Automatically Collected Information

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on our website

• Referring website links

This information helps us understand how our website is used and improve user experience.

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2. How We Use Your Information

We use your information to:

• Provide and manage our services

• Process payments and invoices

• Communicate with you regarding enquiries, bookings, or services

• Deliver consultations, audits, and marketing support

• Improve our website, services, and customer experience

• Meet legal, accounting, and regulatory requirements

We do not sell or trade your personal data.

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3. Payments

All online payments are processed securely through trusted third-party payment providers (such as Stripe, PayPal, or similar). Orbit does not store or have direct access to your full payment card details.

Payment providers handle your data in accordance with their own privacy policies and security standards.

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4. Legal Basis for Processing Data (UK GDPR)

We process your personal data under the following lawful bases:

• Contractual necessity – to provide services you request

• Legitimate interests – to operate and improve our business

• Legal obligation – for tax, accounting, and compliance purposes

• Consent – where you have explicitly provided it

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5. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Your data is stored securely and only accessed by authorised individuals where necessary for business purposes.

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6. Data Retention

We retain personal data only for as long as necessary:

• To fulfil the purposes outlined in this policy

• To comply with legal, accounting, or reporting requirements

When data is no longer required, it is securely deleted.

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details below.

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8. Cookies

Our website may use cookies to improve functionality and analyse website performance. You can manage or disable cookies through your browser settings.

Further details can be found in our Cookie Policy (if applicable).

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

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10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

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11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Orbit | Business Support & Growth Lab
Email: makeba@orbitsupportlab.com